Frequently Asked Questions

This Agreement was last modified on 18th february 2016


Welcome to our Help Center! We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please contact us.

  1. Ordering FAQs
  2. Pricing & Payment FAQs
  3. Shipping & Delivery FAQs
  4. Returns & Refunds FAQs
  5. My Account FAQs

How Do I Place an Order?

Step 1: Register You will need to create an account with us first before being able to place an order. We will ask you for your details and send an email confirmation upon successful registration.
Step 2: Sign in Once you have created an account, you may sign in with your username and password. We ask that you keep your password safe.
Step 3: Browse & Shop You will be able to browser our product catalog or search for the item you are after by entering your item name and clicking search. To add items to your shopping cart, select the quantity and click ‘Add to Cart’. Your item should now appear in your Shopping Cart. You are also able to edit the quantity or remove items within your Shopping Cart.
Step 4: Checkout & Place Order Once you have finished shopping and would like to check out, click ‘Proceed to Checkout’. This should take you to our Shipping and Payments page where you will enter your shipping address and shipping method (please note: shipping costs differ based on the method selected). Check your order details and click ‘Place your order’.
Step 5: Make Payment

An email will be sent once you have placed your order. You will need to pay for your order in full within 48 hours; otherwise your order will be cancelled in our system.



Is there any MOQ for order?

No MOQ limited for shopping as we set up the price depends on Quantity, the more you buy, the price will be cheaper.

How to Quick Shopping?

Browser all products in category page nor in product page, you will see the Quick View button and click for quick shopping.

How do I check my order status or view my order?

You will be able to check the status and details of your current and previous orders by visiting My Account Orders after you log in or input your order number in Home page left side bar without log in, you will get a E-mail doe tracking.

I’m having trouble placing my order, what can I do?

If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at

Can I change my order?

No, we currently do not allow you to make changes once an order has been placed at customer side, we suggest you contact us to confirm if it’s possible do it or make a new order directly. We will ship all your latest orders together.

Can I cancel my order?

You may cancel your order before payment by posting comments on contacting Our Sales Team at or Live Support. Otherwise, if you do not make a payment within 48 hours, we will automatically change your order status to “Canceled”.

Why was my order canceled?

We require a payment within 48 hours of placing an order. Our system will automatically cancel your order if a payment was not received within two day.


How do I sign up for an account?

To sign up for an account with us, click “Register” on our homepage, enter your details and click Register. We will then send you an email to confirm your account has been successfully created and you can start adding items to your shopping cart! Your personal information is important to us. Refer to our Privacy Policy for more information on how we protect the information you give to us.

My email address has changed, how can I update it?

You will be able to change your email address at any time by going to My Account and updating your contact email address. We will then send you a confirmation email to your new contact email address.

I have forgotten my password, how can I retrieve it?

If you have forgotten your password, you can click “Forgot your password?”. Enter your email address and we will send you a URL to reset your password.

How do I write a product review?

You will be able to write a product review by visiting My Account > Orders, finding your order and clicking “Product Review” on a selected product.

How do I use My Wish List?

You can add items to your wish list by clicking “Add to Wish List” for an item you would like to purchase at a later date. You will find your Wish List items under My Account > Wish List.

Why has my account been suspended?

Per our Terms & Conditions Policy, we require that you abide by the rules set out in this document. Our system will monitor your account activity and if we believe you have breached these Terms & Conditions, we will suspend your account.